A signed proposal or services agreement controls if it contains different refund, cancellation or acceptance terms.
1. Scope
Brother365 provides customized professional and technology services. Because work is scheduled and performed for a specific client, refunds are different from those for off-the-shelf consumer products. This policy describes the default framework unless a signed agreement states otherwise.
2. Deposits and completed work
Deposits and onboarding fees reserve delivery capacity and may be non-refundable once scheduling, discovery or project preparation begins. Fees for services already performed, approved milestones, third-party purchases and committed costs are not refundable.
3. Subscription and support services
Recurring services may be cancelled according to the notice period in the applicable agreement. Cancellation stops future renewal after the effective cancellation date; it does not normally create a refund for a current or completed billing period.
4. Project cancellation
If a client requests cancellation, Brother365 will provide an accounting of work completed and committed costs. Any prepaid balance exceeding earned and committed amounts may be refunded when required by the signed agreement. If earned amounts exceed payments received, the remaining balance remains due.
5. Service concerns
Please report a concern promptly and include the relevant project, milestone and expected outcome. Our first approach is to investigate and, where appropriate, correct work that does not meet agreed acceptance criteria. Refunds are not a substitute for the review and remedy process defined in the project agreement.
6. Chargebacks
Clients should contact Brother365 before initiating a payment dispute so the matter can be investigated. Nothing in this policy limits rights that cannot legally be waived.
7. Processing
Approved refunds are normally issued to the original payment method. Processing time depends on the payment provider and financial institutions. Third-party or currency conversion fees may not be recoverable.
8. Contact
For billing questions, contact billing@brotherllc.com with your company name and invoice or project reference.